Effective Date:30/08/2020
Last Updated: 4-4-25

This Privacy Policy describes how Creative Sourabh Group ( CS Groups ) ("Company", "We", "Our", "Us") collects, uses, shares, and protects personal data of users ("You", "User", "Client") in compliance with:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

By using our website and services, you agree to the terms of this Privacy Policy.

1. Scope of the Policy

This policy applies to all users who:

• Use our services including Website Development, SEO, Google Ads, Social Media Management, and Consulting
• Interact with us via website, email, WhatsApp, or other digital platforms
• Make payments through Razorpay or any other integrated payment system

2. Information We Collect

A. Personal Information

• Full Name
• Email Address
• Phone Number
• Business Name and Details
• Location and Communication Preferences

B. Sensitive Personal Data or Information (SPDI)

• Financial data (e.g., Razorpay transaction ID, billing details)
• Passwords (if account login is involved)
• IP address, device ID (collected automatically)

3. Purpose of Collection

Your data is collected and used for the following lawful purposes:

• To provide you with requested services
• For internal operations like invoicing, record-keeping, and legal compliance
• To improve our services and communication
• To send updates, promotional messages, or service recommendations
• To analyze client behavior for better consulting and marketing strategies

4. Use of Data for Marketing Purposes

With your explicit consent, we may use your contact information to send:

• Promotional offers related to our services
• Newsletters and updates
• Client feedback forms and case studies

You may opt-out at any time by clicking the “Unsubscribe” link in emails or contacting us at [email protected]. We do not sell or rent your data to third-party marketers.

5. Consent

By using our website or services and submitting your personal data voluntarily, you consent to the collection and use of your information as per this Privacy Policy.

6. Disclosure of Information

We may share your data with:

• Payment gateway providers (e.g., Razorpay)
• Internal employees or contractors involved in service delivery
• Government authorities if required by law

We do not disclose your personal data to third parties for marketing.

7. Data Protection and Security

We implement reasonable security practices in compliance with the IT Act and SPDI Rules, including:

• SSL encryption
• Password-protected systems
• Restricted access based on role
• Daily monitoring and backups

8. Data Retention

We retain your data only for as long as necessary to:

• Deliver our services
• Comply with tax/accounting laws
• Handle legal requirements or disputes

9. User Rights

You have the right to:

• Access your data
• Request corrections
• Withdraw consent
• Request deletion (subject to applicable laws)

To exercise these rights, contact us at [email protected].

10. Grievance Redressal Mechanism

As per Rule 5(9) of SPDI Rules:

Grievance Officer:
Name: Creative Sourabh Group ( CS Groups )
Email: [email protected]
Response Time: Within 15 working days

11. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute will be subject to the jurisdiction of the courts in Patna, India.

12. Updates to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.

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