CS Helpdesk
CS Helpdesk turns every customer mail into a ticket with an owner and a priority. Replies go out in your business’s name, the clock counts your business hours, and your customers follow their tickets on your own support page.
Recommended plan
CS Helpdesk Professional
₹399/ agent / month
+ 18% GST · from 2 agents
Subscriptions follow our Terms and Refund Policy.
What you get
Each line names the first plan that has it — every plan above it has it too.
Forward your support mailbox to your desk’s own address: every mail becomes a ticket, and the customer’s reply joins the same one.
Every plan
Your customers sign in to your support page with a code sent to their email — no password, no account — and see and answer their own tickets.
Every plan
Ticket mail goes out under your business’s name, with your own reply address.
Every plan
Answer the common questions in a click, and keep the team’s wording the same.
Every plan
Response and resolution times that count only your open hours and holidays, and warn before a promise is missed.
Professional and above
When a ticket closes, the customer is asked one question: how did we do?
Professional and above
How fast the first answer and the fix came, how often the promise was kept, and what customers rated you.
Professional and above
Hand tickets out in turn or to whoever has the least on, and act on a ticket the moment it changes.
Business and above
Tickets left waiting are chased and moved up, without anybody watching the queue.
Business and above
Plans and pricing
Pick the plan that fits today, and move up the moment you need more.
Prices are per agent, per month, before GST. 18% GST is added on the invoice.
For a small team
₹489
per agent per month + 18% GST
billed monthly
15-day free trial · no card needed
Includes
Support: Email, next business day
For a growing company
₹399
per agent per month + 18% GST
billed monthly
15-day free trial · no card needed
Everything in Starter, plus
Support: Priority email + chat, same day
For a company with an IT team
₹1,999
per agent per month + 18% GST
billed monthly
15-day free trial · no card needed
Everything in Professional, plus
Support: Dedicated account manager + phone
No limits, a contract, and a phone number
₹3,099
per agent per month + 18% GST
billed monthly
15-day free trial · no card needed
Everything in Business, plus
Support: 24×7 with a named engineer
All prices are in Indian rupees, before GST. Your quote shows the exact total for your team, GST included, before you pay anything.
| Plan | Starter₹489 / agent / month | Professional₹399 / agent / month | Business₹1,999 / agent / month | Enterprise₹3,099 / agent / month |
|---|---|---|---|---|
| What you get | ||||
| Tickets by email, with replies and attachments | Included | Included | Included | Included |
| Customer portal, and a ticket link in every mail | Included | Not included | Included | Included |
| Replies in your business’s name | Included | Not included | Included | Included |
| Macros, snippets and canned replies | Included | Included | Included | Included |
| SLA policies and business hours | Not included | Included | Included | Included |
| CSAT on close | Not included | Included | Included | Included |
| Reports: response times, SLA kept and CSAT | Not included | Included | Included | Included |
| Assignment and workflow rules | Not included | Not included | Included | Included |
| Supervisor rules and escalations | Not included | Not included | Included | Included |
| Limits | ||||
| Minimum agents | 2 | 2 | 5 | 10 |
| Maximum agents | 10 | 50 | 250 | Unlimited |
| File storage | 5 GB | 50 GB | 250 GB | 1,024 GB |
| Support & security | ||||
| Support | Email, next business day | Priority email + chat, same day | Dedicated account manager + phone | 24×7 with a named engineer |
| Uptime commitment | Best effort | 99.5% | 99.5% | 99.9% |
| GST invoice, ex-GST pricing | Included | Included | Included | Included |
Built for
How buying works
You see the full price, GST included, before anything is charged.
Compare the plans, then choose the app, the plan and how many people will use it.
It shows the exact price with GST, like the invoice it becomes. Nothing is charged for asking.
Plans with a free trial start at no cost. A paid plan switches on the moment the payment goes through.
Your team signs in straight away, and every payment comes with a GST invoice for your books.
Questions
Trials, GST invoices, changing plans, cancelling and your data.
Yes. Choose a plan and the number of agents, then start the trial from your quote. Nothing is charged during it, and it does not turn into a paid plan unless you pay.
Per agent — the people who answer tickets, for the billing period you choose — the plans on this page show each price before GST. Pick a plan and how many people will use it, and you get a quote with the exact total, GST included, before you pay anything — or start a free trial from the same quote.
No. They write to your desk’s email address, or sign in to your support page with a code sent to their email. Your customers are never counted as agents.
Yes. Add agents from your workspace at any time; the extra agents are charged for the rest of the current billing period. Removing agents lowers the bill from the next billing date.
Yes. Prices are shown before GST, and every payment comes with a GST invoice made out to your company — with your GSTIN when you add it to your billing details. Your quote shows the GST before you pay, exactly as the invoice will.
Yes, from your workspace. A move to a higher plan applies at once, and the difference for the rest of the current billing period is charged when you make it. A move to a lower plan, or to a different billing period, applies from your next billing date. During a free trial, moving up costs nothing.
From your workspace, at any time. It keeps working until the end of the period you have paid for — or the end of the trial — and no further invoice is issued. You can undo the cancellation before that date. A period already paid for is not refunded; our Refund Policy has the details.
You own it. Every workspace is kept separate from every other, and every plan keeps an audit trail of who changed what. You can export your data at any time, and if you leave we keep it for you to export — we will tell you at least 30 days before we ever delete a closed workspace. Our Privacy Policy explains how we look after it.
Online, in rupees, through our payment partner PayU. A paid plan switches on the moment the payment goes through; if a payment fails, nothing is switched on and nothing is charged.
Something else? Talk to us.
Sign in or create your account, choose a plan and the number of people, and get your quote in a minute.
Subscriptions follow our Terms and Refund Policy.
