Refund Policy

• Cancellation by you: Cancel at least 24 hours before your scheduled session for a full refund or a free reschedule.
• Late cancellation / no-show: Cancellations within 24 hours of the session, or missed sessions without notice, are not eligible for a refund. You may request a one-time reschedule at our discretion.
• Cancellation by us: If we cancel or are unable to deliver your session, you will receive a full refund or a reschedule at a time that suits you — your choice.
• Completed sessions: Once a consultation has been delivered, it is non-refundable, as the service has been rendered.

• Membership fees are generally non-refundable once the billing period has started and benefits have been made available.
• You may cancel renewal at any time before the next billing date to avoid being charged for the following period. Cancelling stops future renewals; it does not refund the current period.
• If you believe you were charged in error, contact us within 7 days and we will review the matter promptly.

• Trials: Where a free trial is offered, nothing is charged during it, and it does not turn into a paid plan unless you pay. Cancel before it ends and nothing is invoiced.
• Paid periods: Subscription fees are for the billing period you chose (monthly, quarterly or yearly) and are generally non-refundable once that period has started and the workspace is available to you.
• Upgrades and added users: What you pay to move to a higher plan or to add users covers the rest of the current period. It is not refunded if you later move down or remove users; the lower price applies from the next billing date.
• Paid, but the plan did not start: If your payment went through but the plan did not switch on, we check the payment with our payment partner — the plan is then started, or the full amount is refunded to the way you paid. A second payment for a quote that is already paid is refunded.
• Cancelling: You may cancel at any time before the next billing date to avoid the next charge. Cancelling stops future renewals; it does not refund the current period.
• Removing seats: Seats removed during a billing period stop being charged from the next period; the current period is not partly refunded.
• Charged in error: If you were charged twice or for something you did not order, contact us within 7 days and we will review it promptly.

1. Email [email protected] from your registered email address.
2. Include your name, booking or invoice reference, and the reason for your request.
3. Our team will respond and, where applicable, confirm the refund.

Approved refunds are credited to your original payment method. Once processed, it typically takes 5–7 business days for the amount to reflect, depending on your bank or payment provider.

Promotional, discounted or bundled purchases may carry specific terms communicated at the time of purchase. Where such terms apply, they take precedence over the general terms above.

For any refund-related questions, reach us at [email protected] or [email protected].