Privacy Policy

We collect information you give us directly and information generated automatically as you use our services.

Information you provide

• Name, email address and phone number when you create an account or book a consultation.
• Business details you share with us so we can advise you (industry, goals, challenges).
• Payment information processed securely by our payment partners — we do not store full card details.
• Messages, support tickets, reviews and any other content you submit to us.

Information we collect automatically

• Device and usage data such as IP address, browser type, pages viewed and time spent.
• Cookies and similar technologies that help the site function and help us understand usage.

• To deliver consultations, memberships and the services you request.
• To schedule sessions, send confirmations, reminders and important service updates.
• To process payments and issue invoices.
• To respond to your enquiries and provide support.
• To improve our services, content and user experience.
• To send offers, updates and marketing — only where permitted, and you can opt out anytime.
• To comply with legal obligations and prevent fraud or misuse.

We do not sell your personal information. We share it only with trusted service providers who help us run our business — for example payment gateways, scheduling and meeting tools, email and communication providers, cloud hosting and storage, and analytics services — and only to the extent needed to perform their function. Some of these providers, including our hosting provider, may store data on servers outside India. We may also disclose information where required by law or to protect our rights, users or the public.

CS Workplace is our business software (CRM, HR, accounts, projects, team chat and related tools). Businesses that subscribe to it (“customers”) use it to store information about their own customers, leads, employees and work.

• For that information, the customer decides what is collected and why; we process it only on their behalf and on their instructions, to provide the software to them.
• Each customer’s data is kept in its own workspace. One customer cannot see another customer’s data.
• If you are a lead or contact of one of our customers and want your information corrected or deleted, please ask that business directly. You may also write to us at [email protected] and we will pass your request to them.
• Forms that a customer builds in CS Workplace and places on their own website send the answers you type into that customer’s CRM. The form itself does not set cookies.

A CS Workplace customer can connect their own Facebook Page using the “Connect Facebook” button, so that people who fill in that business’s Facebook or Instagram lead-ad forms appear as leads in that business’s CRM. Our app is called CS Groups CRM Leads.

What we receive from Meta

• From the person who connects a Page: their Facebook user ID, the list of Pages they chose to grant, each Page’s name and ID, and a Page access token.
• For each lead: the answers the person gave in the lead form (for example name, phone number, email address and any custom questions the business asked), and the names of the campaign and ad the lead came from.

How we use it

• Only to create and update leads in the CRM of the business that owns the Page, and to show that business which of its Pages are connected.
• We do not sell this data, we do not use it to advertise our own services, and we do not share it with any other customer. Each Page can belong to only one workspace.
• Page access tokens are stored encrypted and are never shown in the office screens.

Removing the connection and deleting data

• The business can press Disconnect in CS Workplace at any time; the Page and its token are removed immediately.
• If you remove the CS Groups CRM Leads app in your Facebook settings (Settings & privacy → Business integrations), or ask Facebook to delete your data, Facebook tells us automatically and we delete every Page connection and token that your Facebook account created. You can check the result at csgroups.in/meta-data-deletion.
• Leads that have already arrived belong to the business that received them and stay in its CRM as its own customer records. To have those removed, ask that business, or write to [email protected].

We use cookies to keep you signed in, remember preferences and measure how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

We keep your information for as long as your account is active or as needed to provide our services, and thereafter only as long as necessary to meet legal, accounting or reporting requirements.

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing at any time. To exercise these rights, contact us using the details below.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18.

We may update this policy from time to time. We will post the revised version here with an updated “Last updated” date. Significant changes may also be notified to you directly.

Questions about this policy or your data? Reach us at [email protected] or [email protected].